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ERR_CONNECTION_RESET Fix in Chrome

Guide 10-13360 · Updated · Step by step

If Chrome shows ERR_CONNECTION_RESET, the connection to the website was cut off before any data was exchanged. The fix usually involves clearing cached data, disabling problematic extensions, or adjusting network settings; start with the steps below in order.

What ERR_CONNECTION_RESET Means

ERR_CONNECTION_RESET is a Chrome-specific error that appears when the browser sends a request to a server but the connection is closed before a response is received. Unlike a timeout (where the server never replies), a reset means something actively terminated the connection—your router, a firewall, an antivirus, a VPN, or the website’s own server. The error can appear on one site, several sites, or all sites, which helps narrow the cause.

Quick Fixes to Try First

These steps resolve the majority of cases and take less than five minutes each:

  • Reload the page—sometimes the reset is a one-time glitch. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) for a hard reload.
  • Restart Chrome—close all windows and reopen. This clears temporary connection states.
  • Restart your router and modem—unplug for 30 seconds, plug back in, wait for lights to stabilize, then try again.
  • Try another browser or device—if the site loads in Firefox or on your phone, the problem is likely local to Chrome or your computer.

Clear Cache and Cookies

Corrupted cached files or stale cookies can trigger a reset. To clear them:

  1. Click the three-dot menu in the top-right corner.
  2. Go to More tools → Clear browsing data.
  3. Set the time range to All time.
  4. Check Cookies and other site data and Cached images and files.
  5. Click Clear data.

This will sign you out of most websites, so keep passwords handy. If the error only happens on one site, you can clear just that site’s data by clicking the padlock icon in the address bar, then Site settings → Clear data.

Disable Extensions and Hardware Acceleration

Extensions that block ads, manage privacy, or alter network traffic (like VPN or proxy extensions) are common culprits. To test:

  1. Type chrome://extensions in the address bar.
  2. Toggle off all extensions, then reload the failing page.
  3. If it works, turn extensions back on one by one to find the offender.

Hardware acceleration can also cause connection resets on some graphics drivers. Go to Settings → System and turn off Use hardware acceleration when available, then restart Chrome.

Check Firewall, Antivirus, and Proxy Settings

Security software sometimes terminates connections it deems suspicious. Temporarily disable your antivirus or firewall (not your router’s firewall) and test the site. If it works, add Chrome or the specific site to the exclusion list. Also check your proxy settings:

  • On Windows: Settings → Network & Internet → Proxy. Ensure “Use a proxy server� is off unless you actually use one.
  • On Mac: System Settings → Network → your connection → Details → Proxies. Make sure nothing is checked unless required.
  • In Chrome: Settings → System → Open your computer’s proxy settings.

Reset Chrome Flags and Network Stack

Chrome flags (experimental features) can destabilize connections. Type chrome://flags and click Reset all to restore defaults. If the problem persists, reset the network stack on your operating system:

  • Windows (Command Prompt as administrator): run ipconfig /flushdns, ipconfig /release, ipconfig /renew, and netsh winsock reset. Restart your PC.
  • Mac: delete Wi-Fi preferences or renew DHCP lease via System Settings → Network → Details → TCP/IP → Renew DHCP Lease.

When the Problem Is on the Server Side

If the error appears on every device on your network, the website itself may be down or blocking your IP. Check the site status using a service like Down For Everyone Or Just Me, or try a different network (e.g., mobile hotspot). If the site is down, you cannot fix it locally—wait and retry later. If only your IP is blocked (e.g., after too many login attempts), try a VPN or contact the site administrator.

Frequently Asked Questions

Why does ERR_CONNECTION_RESET happen only on one website?

That usually points to a site-specific issue: the server is overloaded, your IP is blocked, or a browser extension is interfering with that site’s cookies or scripts. Clear that site’s data first, then disable extensions to test.

Can a VPN cause ERR_CONNECTION_RESET?

Yes. VPNs change your network path and can be blocked by websites or misconfigured. Disconnect the VPN and try again. If the site works without it, either switch VPN servers or whitelist the site in the VPN app.

Does ERR_CONNECTION_RESET mean I’m hacked?

No. It is a standard network error and rarely indicates a security breach. However, if it appears on banking or email sites alongside other unusual behavior, run a malware scan and change your passwords from a trusted device.

Will resetting Chrome fix the problem?

Resetting Chrome (Settings → Advanced → Reset and clean up → Restore settings to their original defaults) removes extensions, clears temporary data, and resets flags. It does not delete bookmarks or saved passwords. It is a good last step before reinstalling Chrome.

Why does the error appear on HTTPS sites but not HTTP?

HTTPS uses certificates and encryption. If your system date/time is wrong, or a security program intercepts encrypted traffic, the handshake fails and the connection resets. Check your clock settings and disable SSL inspection in antivirus software temporarily.

Is there a way to bypass ERR_CONNECTION_RESET without fixing the cause?

Not reliably. Using a different browser, a VPN, or a mobile hotspot can work around the issue, but the underlying cause (bad cache, extension, or network config) will likely return. Fix the root cause for a lasting solution.

Related

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

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