Fix Feedback Hub Not Working in Windows 11

If the Feedback Hub app in Windows 11 won’t open, crashes, or fails to submit feedback, the fix usually involves resetting the app, repairing its system dependencies, or checking Windows services. Below are the most effective solutions, from quick resets to deeper system checks, so you can get the app working again.

Why the Feedback Hub Matters

The Feedback Hub is Microsoft’s built-in tool for reporting bugs, suggesting features, and discussing Windows issues with other users. It’s the primary channel for sending diagnostic logs and screenshots directly to Microsoft’s engineering teams. When it fails, you lose a direct way to influence Windows development and get help with persistent problems. The app relies on several Windows services and a stable internet connection, so failures often trace back to one of those components.

Common Causes of Feedback Hub Failures

Before diving into fixes, it helps to know what typically breaks the app:

• Corrupted app cache or data – Temporary files can become stale or damaged, causing crashes or blank screens.
• Outdated app version – The Feedback Hub is updated through the Microsoft Store; an old version may conflict with current Windows builds.
• Disabled Windows services – The app depends on services like Diagnostic Policy Service and Connected User Experiences and Telemetry; if they’re off, the app may not start.
• Network or proxy issues – Submitting feedback requires a connection to Microsoft servers, so VPNs, firewalls, or proxy settings can block it.
• Corrupted system files – A broader Windows corruption can affect the app’s ability to run.

Quick Fixes to Try First

Start with these simple steps—they resolve many issues without deeper troubleshooting.

1. Restart your PC. A temporary glitch may clear itself.
2. Check your internet connection. Open a browser and load any website. If that fails, fix your network first.
3. Make sure Windows is up to date. Go to Settings > Windows Update and install any pending updates. The Feedback Hub often receives fixes through these updates.

Reset or Repair the Feedback Hub App

Windows 11 includes built-in repair tools for Store apps. This is the most direct fix for a broken Feedback Hub.

1. Open Settings (Win + I), then go to Apps > Installed apps.
2. Search for “Feedback Hub” in the list, click the three-dot menu next to it, and select Advanced options.
3. Scroll down to the Reset section. First try Repair (this keeps your data). If the problem persists, click Reset (this deletes the app’s local data, including saved feedback drafts).
4. After resetting, reopen the app. You may need to sign in again with your Microsoft account.

If the app still won’t open, you can reinstall it entirely via PowerShell:

1. Right-click the Start button and select Terminal (Admin) or Windows PowerShell (Admin).
2. Type the following command and press Enter:
   Get-AppxPackage Microsoft.WindowsFeedbackHub | Remove-AppxPackage
3. Then reinstall it by typing:
   Start-Process "ms-windows-store://pdp/?ProductId=9nblggh4r32n" (this opens the Microsoft Store page for the app).

Check Required Windows Services

The Feedback Hub relies on a few background services. If they’re disabled, the app may fail silently.

1. Press Win + R, type services.msc, and press Enter.
2. Find each of the following services, double-click it, set Startup type to Automatic, and click Start if it’s not running:
• Diagnostic Policy Service
• Connected User Experiences and Telemetry
• Windows Management Instrumentation
3. Close the window and try the Feedback Hub again.

If you’ve previously disabled telemetry or diagnostic services (common for privacy tweaks), re-enable them. The Feedback Hub won’t work without them.

Run System File Checker and DISM

Corrupted system files can break the app. Use built-in tools to scan and repair them.

1. Open Terminal (Admin) as described above.
2. Run the System File Checker by typing:
   sfc /scannow and press Enter. Wait for the scan to complete (it can take 10–20 minutes).
3. If SFC finds issues, run DISM (Deployment Imaging Service and Management) with:
   DISM /Online /Cleanup-Image /RestoreHealth
4. Restart your PC after both commands finish.

Check Network and Proxy Settings

If the app opens but can’t submit feedback, the issue is likely network-related.

• Temporarily disable your VPN or proxy. If the app works without them, adjust their settings to allow connections to *.microsoft.com.
• Clear the DNS cache: open Command Prompt (Admin) and run ipconfig /flushdns.
• Reset the Windows Store cache by typing wsreset.exe in the Run dialog (Win + R). This doesn’t affect your files, but it clears corrupted store data that might interfere.
• Check your firewall—make sure it isn’t blocking the Feedback Hub. If you use a third-party firewall, add an exception for the app.

Frequently Asked Questions

Why does Feedback Hub keep crashing on launch?

This is usually due to corrupted app data or a conflict with a recent Windows update. Try the Repair/Reset option in Settings first. If that doesn’t help, run SFC and DISM as described above. If crashes persist, check if the issue is tied to a specific Windows Insider build—sometimes Microsoft acknowledges the bug and releases a fix in the next update.

Can I use Feedback Hub without signing in?

You can browse and read feedback without signing in, but to submit new feedback, vote, or comment, you must sign in with a Microsoft account. If you’re having trouble signing in, check that your account is valid and that you’re not blocked by a proxy or VPN.

Will resetting Feedback Hub delete my feedback history?

Resetting the app clears locally stored drafts and settings, but your submitted feedback is stored on Microsoft’s servers, so it won’t be deleted. You’ll lose any unsent drafts, so export them before resetting if they matter to you.

Feedback Hub says “Something went wrong” when submitting—what now?

This error usually points to a network issue or a server-side problem. First, try again after a few minutes—Microsoft’s servers may be busy. Then check your proxy/VPN settings and make sure the required services (especially Connected User Experiences and Telemetry) are running. If the issue persists, try submitting from a different network (e.g., phone hotspot) to isolate the cause.

Is there an alternative to Feedback Hub for reporting bugs?

Yes. You can use the Windows Insider Program website to submit feedback in a browser, or post in the Microsoft Community forums. For urgent technical issues, use the Get Help app (also preinstalled) to chat with a support agent. However, the Feedback Hub remains the primary channel for direct product feedback.

When All Else Fails

If none of these steps work, consider a few last options:

• Create a new local user account and test the Feedback Hub there. If it works, your original user profile is corrupted—migrate your files and switch to the new account.
• Use System Restore to roll back to a point before the problem started. This won’t affect your personal files, but it may remove recently installed apps.
• Check for a known issue in the Windows Release Health dashboard (accessible via Settings > Windows Update > View update history). Microsoft often lists known issues and temporary workarounds there.

If the app is still broken, it’s safe to assume a deeper system problem. At that point, a Windows “Reset this PC” (keeping your files) is a heavy but reliable last resort.

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