Cancel Roku Subscriptions & Remove Payment Methods

This guide shows you how to cancel any subscription you’ve signed up for through your Roku device or account, and how to remove saved payment methods so you aren’t charged again. You’ll need to be signed in to your Roku account on a computer or mobile browser—the steps are the same either way. If you subscribed through a third-party app (like Netflix or Hulu), you’ll need to cancel that separately through the provider’s website, which we cover below.

What You’ll Need

• Access to the email address associated with your Roku account
• Your Roku account password (or the ability to reset it)
• A web browser on any device (phone, tablet, or computer)

Step-by-Step

Cancel a Subscription Billed by Roku

1. Go to my.roku.com and sign in with your Roku email and password.
2. In the left sidebar, click Manage your subscriptions. (On mobile, you may need to tap the menu icon first.)
3. You’ll see a list of subscriptions that are billed through Roku. Find the one you want to cancel and click Cancel subscription next to it.
4. A confirmation dialog will appear—review the cancellation date (it’s usually immediate, but some services let you keep access until the end of the billing period). Click Cancel subscription again to confirm.
5. You’ll receive a confirmation email from Roku. Keep it for your records.

Remove a Saved Payment Method

1. Sign in to my.roku.com.
2. Click Update payment method in the left sidebar.
3. You’ll see your saved credit/debit card or PayPal account. Click Remove next to the payment method you want to delete.
4. Confirm when prompted. The payment method is immediately removed—you won’t be able to use it for future Roku purchases until you add it again.

Cancel a Subscription Billed by a Third Party

1. If your subscription is not listed on the Roku subscription page, it’s likely billed directly by the streaming service (e.g., Netflix, Hulu, Disney+).
2. Go to that service’s website, sign in, and navigate to your account or billing settings.
3. Find the option to cancel or turn off auto-renewal. Follow the prompts—the exact wording varies by service.
4. If you’re unsure whether a charge is from Roku or the service, check your bank or card statement for the merchant name. Roku charges appear as “Roku” or “Roku.com”.

Common Mistakes

• Confusing Roku-billed with third-party subscriptions. Only subscriptions you signed up for directly through Roku (e.g., Roku Channel, or premium add-ons like Showtime) appear in your Roku account. Netflix, Hulu, etc., are separate.
• Deleting the Roku account instead of the subscription. That’s drastic and unnecessary—just cancel the specific subscription.
• Removing a payment method while a subscription is still active. If you remove the card, Roku will still try to bill you—if it fails, your subscription may be suspended, and you might get a late fee or lose access. Always cancel the subscription first.
• Forgetting to check for free trials. If you signed up for a free trial, cancel before the trial ends to avoid being charged. Set a reminder on your phone.

Tips

• Check your email for confirmations. Roku sends a confirmation when you subscribe and when you cancel. If you don’t get the cancellation email, your cancellation didn’t go through.
• Use the Roku mobile app. You can also cancel subscriptions through the Roku mobile app: go to Settings > Subscriptions.
• Keep a payment method on file if you rent movies. If you remove all payment methods, you won’t be able to rent or buy movies from the Roku Channel Store. You can always add a new card later.
• Review your subscriptions regularly. It’s easy to forget about a free trial that turned into a paid subscription. Check your subscription list every few months.

Troubleshooting

• You don’t see the subscription you want to cancel. It’s likely a third-party subscription. Check your bank statement for the merchant name, then go to that service’s website to cancel.
• You forgot your Roku password. Click “Forgot password?” on the sign-in page. Roku will email you a reset link. If you don’t receive it, check your spam folder.
• The “Cancel subscription” button is grayed out. This can happen if the subscription was already cancelled, or if it’s a free trial that has already ended. Check the status next to the subscription—if it says “Cancelled,” you’re done.
• You removed a payment method, but Roku still charged you. The charge may have been processed before removal, or it was for a subscription you didn’t cancel. Contact Roku support with your order number.
• You’re still being charged after cancellation. Wait a few days—charges can take up to 48 hours to reflect. If it persists, contact Roku customer support directly (not through the device) with your cancellation confirmation email.

Frequently Asked Questions

Can I cancel a Roku subscription from my Roku device?

Yes, you can. On your Roku remote, press Home, go to Settings > Subscriptions, and select the subscription you want to cancel. Follow the on-screen prompts.

Will I get a refund if I cancel mid-billing cycle?

Roku’s policy is no prorated refunds. You’ll keep access until the end of the billing period, but you won’t be charged again. Some third-party services may have their own refund policies—check with them.

How do I know if a subscription is billed by Roku or the service itself?

Check your bank or credit card statement. If the charge says “Roku,” it’s billed by Roku. If it says the service name (e.g., “Netflix”), it’s billed by that service.

Can I remove my payment method without cancelling my subscription?

Technically yes, but it’s not recommended. If you remove the payment method, Roku will attempt to bill you and fail. Your subscription may be suspended, and you could lose access. Cancel the subscription first.

What happens to my Roku Channel purchases if I remove my payment method?

Nothing—you keep any movies or shows you’ve already bought. You just won’t be able to make new purchases until you add a payment method again.

How do I cancel a subscription I signed up for on a Roku device but now want to cancel on the web?

Sign in to my.roku.com, go to “Manage your subscriptions,” and click “Cancel subscription” next to the item. It works the same as cancelling on the device.

Related

• Run Linux Containers in WSL with Docker Desktop
• Excel Highlight Error Cells: How to Find Them Fast
• Word Crashing Repeatedly After macOS Tahoe? Fixes