How to Factory Reset iPod Touch Without Password

If you’re locked out of your iPod touch because you forgot the passcode, a factory reset is the way to regain access. This guide walks you through erasing the device using recovery mode, which works even when you don’t have the password. You’ll need a computer (Windows or Mac) with the latest version of iTunes or Finder, and a USB cable.

What You’ll Need

A computer with iTunes (Windows or macOS Mojave and earlier) or Finder (macOS Catalina and later).
A USB cable compatible with your iPod touch.
Your Apple ID and password if Find My iPod is enabled (you’ll need them to disable Activation Lock after the reset).

Step-by-Step

Update your computer’s software. Make sure iTunes or Finder is up to date. On Windows, open iTunes and check for updates. On Mac, go to System Settings > General > Software Update.
Connect your iPod touch to the computer. Use the USB cable. If you see a prompt asking “Trust This Computer?”, you can ignore it since you can’t unlock the device—recovery mode will bypass this.
Put your iPod touch into recovery mode. The exact button sequence depends on your model:
- iPod touch (7th generation and later): Press and quickly release the Volume Up button, then press and quickly release the Volume Down button. Next, press and hold the Top (Side) button until the recovery mode screen appears (a computer icon with a cable).
- iPod touch (6th generation and earlier): Press and hold the Top (Side) button and the Home button together. Keep holding until the recovery mode screen appears.
Locate your device in iTunes or Finder. When the recovery mode screen appears, your computer should show a dialog saying “There is a problem with the iPod that requires it to be updated or restored.” Click OK.
Choose “Restore.” In iTunes, click the device icon near the top-left, then click Restore iPod. In Finder, select your iPod under Locations, then click Restore in the Summary tab. Confirm that you want to restore—this erases the device and installs the latest iOS.
Wait for the restore to finish. The process may take several minutes. Do not disconnect the iPod during this time. When it’s done, the device will restart and show the “Hello” setup screen.
Set up your iPod as new. If you have a backup, you can restore it later. If you don’t, choose “Set Up as New iPod.”
Deal with Activation Lock (if prompted). If Find My iPod was enabled, you’ll be asked for the Apple ID and password associated with the device. Enter them to proceed. If you don’t know them, you’ll need to contact Apple Support with proof of purchase.

Common Mistakes

Using the wrong button combination. Pressing the buttons too slowly or in the wrong order can prevent recovery mode from activating. Practice the sequence quickly.
Leaving the iPod connected during the restore. If you unplug the cable mid-restore, the device may be left in a partial state. Keep it connected until the process completes.
Assuming the password is needed. Recovery mode does not require the passcode. The only password you might need is the Apple ID password for Activation Lock.
Not updating iTunes/Finder. Older versions may not recognize the device or may fail to restore. Always update first.

Tips

Back up your data if possible. If you have a previous backup (iCloud or computer), you can restore it after the reset. Without a backup, all data is lost permanently.
Use a reliable USB port. A direct port on your computer (not a hub) is less likely to cause connection drops.
Check your Apple ID. Before resetting, try to remember your Apple ID and password. You’ll need them to bypass Activation Lock.
If the restore fails, try again. Sometimes a second attempt works. Ensure your internet connection is stable.

Troubleshooting

iPod not appearing in iTunes/Finder: Try a different USB cable or port. Restart your computer and try again. If it still doesn’t show, put the iPod into recovery mode again—sometimes the device drops out of recovery mode if it times out.

Recovery mode doesn’t activate: Make sure you’re pressing the buttons in the correct order for your model. For 7th gen and later, the volume buttons are on the left side, and the Top button is on the right. For older models, hold both the Top and Home buttons simultaneously.

Restore stuck at “Waiting for iPod”: This can happen if the computer can’t communicate with the device. Unplug the iPod, restart the computer, and try again. If the issue persists, try a different computer.

Error 4013 or 9: These errors often indicate a connection issue or a problem with the device’s hardware. Try a different USB cable, port, and computer. If the error continues, the device may need service.

Activation Lock screen appears after restore: This is normal if Find My iPod was on. Enter the Apple ID and password. If you forgot them, go to iforgot.apple.com to reset, or contact Apple Support with proof of purchase.

Frequently Asked Questions

Will this erase all my data?

Yes, a factory reset erases all content and settings, returning the iPod to its original state. You can’t recover data unless you have a backup.

Can I use iCloud to erase the iPod without the password?

No, iCloud’s “Erase iPod” requires you to be signed in to iCloud.com with the Apple ID. If you forgot the passcode but know the Apple ID, you can erase remotely, but you’ll still need the Apple ID password.

What if I don’t have a computer?

You’ll need access to a computer to perform a recovery mode restore. There’s no way to factory reset an iPod touch without a computer if you’re locked out.

Will this remove the iCloud activation lock?

No, the restore only removes the passcode. Activation Lock is tied to your Apple ID and remains active. You must enter the Apple ID and password to use the device.

How long does the restore take?

It typically takes 5-10 minutes, but can be longer depending on your internet speed and the computer’s performance. Don’t interrupt it.

What if I bought a used iPod and it’s locked to someone else’s Apple ID?

You’ll need to contact the previous owner and ask them to remove the device from their account. If that’s not possible, Apple Support may help if you have proof of purchase.

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

More in this bed

The whole Tech How-To bed →