Fix Microsoft Store 0x800070422 and 0x80070422

Microsoft Store errors 0x800070422 and 0x80070422 can appear when Windows services needed for downloads or updates are disabled, or when the Store cache or system files are damaged. These steps check the relevant services first, then repair the Store and Windows components without removing your personal files.

What You’ll Need

A Windows account with administrator access for service and repair steps.
An internet connection for Store downloads and Windows updates.
A few minutes to restart Windows. Save open work before restarting.

Step-by-Step

Confirm the error and restart. Note whether the code appears while opening the Store, downloading an app, or installing an update. Restart the PC from Start > Power > Restart, then try again. A restart can clear a temporary service or update issue.
Check the date, time, and connection. Open Settings > Time & language > Date & time and turn on automatic time and time zone if available. Confirm that ordinary websites load, and disconnect any VPN or proxy temporarily if you use one. Incorrect time or a restricted connection can interfere with Store sign-in and downloads.
Check Windows services. Press Windows + R, type services.msc, and press Enter. Find Windows Update and Background Intelligent Transfer Service (BITS). Open each entry and check its status and Startup type. If a service is stopped, select Start. If it is disabled, change Startup type to Manual or Automatic, apply the change, and start it. Windows may manage some service startup settings; do not force a setting if the controls are unavailable or your organization manages the device.
Check Microsoft Store Install Service. In the same Services window, find Microsoft Store Install Service. If it is stopped, try starting it. Its startup type may be Manual or trigger-started, so it is normal for it not to run continuously. If Windows reports that a service cannot be started, note the message and continue rather than changing unrelated services.
Run the Windows Update troubleshooter. Open Settings > System > Troubleshoot > Other troubleshooters and select Run beside Windows Update. Follow any instructions, then restart. On some Windows versions the labels or location differ; use Settings search for “troubleshoot” if needed.
Clear the Store cache. Press Windows + R, enter wsreset.exe, and press Enter. A blank command window may appear briefly; wait for it to close and for the Store to open. This resets the cache and does not remove installed apps or your Microsoft account.
Repair or reset Microsoft Store. Go to Settings > Apps > Installed apps (called Apps & features on some versions). Find Microsoft Store, open its advanced options, and choose Repair. Test the Store. If the problem remains, choose Reset; this clears the app’s local data and may require you to sign in again.
Install pending Windows updates. Open Settings > Windows Update, check for updates, install available updates, and restart as requested. If Windows Update itself shows 0x80070422, return to the service checks: Windows Update or BITS being disabled is a common cause. On a work or school PC, ask the administrator before changing managed settings.
Check Windows system files. Right-click Start and open Terminal (Admin) or Command Prompt (Admin). Approve the prompt, run DISM /Online /Cleanup-Image /RestoreHealth, and wait for it to finish. Then run sfc /scannow. Keep the window open until each command completes, restart Windows, and test the Store again.

Common Mistakes

Disabling services to save resources. Do not disable Windows Update, BITS, or Store-related services as a general performance tweak; their availability can be necessary for downloads and updates.
Changing every service to Automatic. Some services are designed to start only when needed. Change a setting only when it is Disabled and Windows allows a suitable Manual or Automatic option.
Closing repair commands early. DISM and System File Checker can take time. Wait for a completion message before closing Terminal or restarting.
Resetting before repairing. Try Repair first. Reset is more disruptive to local app data, even though it does not delete your Windows files.
Downloading unofficial fixes. Avoid scripts, registry files, and “Store repair” downloads from unknown sites. They can change settings or install unwanted software.

Tips

Copy the exact error code and note what action triggered it. The same code can occur in the Store or Windows Update, and that detail helps narrow the cause.
After each major change, test the Store before moving on. That makes it easier to identify which fix worked.
If this is a managed computer, service settings and Store access may be controlled by an administrator. Contact them rather than overriding policy.

Troubleshooting

A service will not start: Write down the full message. Check that its Startup type is not Disabled, but do not alter permissions or registry entries based on a generic online fix. If the device is managed, contact its administrator.

The Store still will not download: Sign out of Microsoft Store and sign back in, check that the Microsoft account can access the Store, and retry on a stable connection. Also check for available Windows updates and restart.

DISM reports an error or SFC cannot repair files: Restart and run the commands again in an administrator terminal, using DISM before SFC. If errors persist, record the exact message and use Windows recovery or support options appropriate to your PC; avoid deleting system folders.

The error returns after a restart: A third-party security or network configuration, managed policy, or recurring Windows Update problem may be involved. Temporarily test without a VPN or proxy, review recent changes, and consult the device administrator or Microsoft support if it continues.

Frequently Asked Questions

Are 0x800070422 and 0x80070422 the same error?
The codes are not identical. 0x80070422 is commonly associated with a required service being disabled; 0x800070422 may be a mistyped or differently displayed code. Copy it directly from the error screen before troubleshooting.

Will wsreset.exe uninstall my apps?
No. It clears the Microsoft Store cache. It does not normally remove installed apps or your account.

Should Windows Update be set to Automatic?
Not necessarily. Windows can use Manual or trigger-start behavior for services. The important first check is that the relevant service is not Disabled and can start when needed.

Will resetting Microsoft Store delete my files?
It resets the Store app’s local data, not your personal documents. You may need to sign in again, so make sure you know which account you use.

Can I use these steps on a work computer?
You can try ordinary checks such as restarting and running the troubleshooter, but ask your IT administrator before changing services, repairing Windows, or altering settings controlled by policy.

What if the code is still there after all these steps?
Record the exact code, where it appears, and any service or repair messages. Share those details with Microsoft support or your organization’s IT team so they can investigate the specific Windows installation.

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

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