Fix Store Error 0x80073d0a on Windows 10

Microsoft Store error 0x80073d0a usually appears when you try to download, update, or launch an app, and it typically means the Store can’t access the internet, the app’s installation files are corrupted, or a system service needed for downloads has stopped. The fixes below walk you through clearing the Store cache, checking your network and date/time settings, and resetting the Store itself.

What You’ll Need

• Administrator access to your Windows 10 PC
• An active internet connection
• Your Microsoft account password (in case you need to sign out and back in)

Step-by-Step

1. Run the Windows Store Apps troubleshooter. Press Windows + I to open Settings, go to Update & Security > Troubleshoot > Additional troubleshooters. Select Windows Store Apps and click Run the troubleshooter. Follow the prompts; it may automatically detect and fix issues.
2. Clear the Microsoft Store cache. Press Windows + R, type wsreset.exe, and press Enter. A blank Command Prompt window will open and then close automatically; the Store will launch. Wait for it to finish, then try your download again.
3. Check your date, time, and region. Right-click the clock in the taskbar and select Adjust date/time. Ensure Set time automatically and Set time zone automatically are both on. If they’re already on, toggle them off, wait a few seconds, then turn them back on. Also go to Region in Settings and confirm your country/region matches where you actually are.
4. Verify your internet connection and proxy settings. Open Settings > Network & Internet > Status and confirm you’re connected. Then go to Proxy and make sure Use a proxy server is off (unless you know your network requires one). If you use a VPN, temporarily disconnect it and try the Store again.
5. Re-register the Microsoft Store app. Right-click the Start button and select Windows PowerShell (Admin) (or Terminal (Admin)). Type the following command and press Enter:
   Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   Wait for it to finish, then restart your PC.
6. Reset the Store via Settings. Go to Settings > Apps > Apps & features. Scroll to Microsoft Store, click it, and select Advanced options. Click Reset and confirm. This clears the Store’s data without deleting your installed apps.
7. Sign out and back into the Store. Open the Microsoft Store, click your profile icon at the top, select Sign out, then close and reopen the Store and sign in again with your Microsoft account.
8. Check Windows Update. Go to Settings > Update & Security > Windows Update and click Check for updates. Install any pending updates, restart, and try the Store again.
9. Run the System File Checker. Open Command Prompt as administrator (right-click Start > Command Prompt (Admin) or Terminal (Admin)). Type sfc /scannow and press Enter. Let it complete; if it finds corrupted files it will try to repair them. Restart afterward.
10. Use DISM to repair the system image. In the same admin Command Prompt or Terminal, type DISM /Online /Cleanup-Image /RestoreHealth and press Enter. This can take 15-30 minutes. Once done, restart and test the Store.

Common Mistakes

• Skipping the cache reset. The wsreset.exe command is the single most effective fix for this error; many people jump straight to reinstalling Windows or the Store without trying it.
• Forgetting to restart after fixes. Several of these steps, especially re-registering the app and running DISM, require a restart to take effect. If you skip it, the error may persist.
• Using a VPN or proxy without realizing it. Even if you think you’re not using one, a leftover proxy setting or a VPN that auto-connects can block the Store. Always check the proxy settings and disconnect VPNs before troubleshooting.
• Running PowerShell as a normal user. The re-register command fails with an access denied error unless you run PowerShell or Terminal as administrator.
• Ignoring date/time drift. If your clock is off by even a few minutes, the Store’s security certificates fail and you get this error. Always verify automatic time sync.

Tips

• Run the fixes in order. Start with the simplest (cache reset and troubleshooter) before moving to the more invasive ones like DISM. Most users resolve the error at step 2 or 3.
• Keep Windows updated. Microsoft regularly patches Store-related bugs in cumulative updates. If the error appeared after a feature update, check for a newer cumulative update.
• Create a restore point first. Before running DISM or re-registering apps, create a system restore point (search “Create a restore point” in the Start menu) so you can roll back if something goes wrong.
• Use a wired connection temporarily. If you’re on Wi-Fi, try an Ethernet cable. Some routers or Wi-Fi adapters have DNS or MTU issues that specifically break the Store.
• Check for third-party antivirus interference. Some security suites block the Store’s network access. Temporarily disable your antivirus (not Windows Defender) and test; if the error goes away, add an exception for the Store.

Troubleshooting

If you’ve gone through all steps and the error persists, try these additional checks:

• Create a new local administrator account. Go to Settings > Accounts > Family & other users > Add someone else to this PC. Create a new account, make it an administrator, sign into it, and test the Store. If it works there, the issue is tied to your original user profile.
• Check the Windows Firewall. Open Windows Defender Firewall > Allow an app or feature through Windows Defender Firewall. Make sure Microsoft Store is checked for both Private and Public networks. If it’s missing, click Allow another app and browse to C:\Windows\System32\WinStore\Microsoft.WindowsStore_8wekyb3d8bbwe\WinStore.exe.
• Reset the Windows Store using PowerShell. In an admin PowerShell, run Get-AppxPackage -AllUsers | Where-Object {$_.Name -like "*Store*"} | Remove-AppxPackage, then reinstall the Store by running Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}. This fully removes and reinstalls the Store app.
• Check for corrupt user profile. If the error only happens under your account, your profile may be damaged. Create a new user account, transfer your files, and use that going forward.
• Perform a Windows repair install. As a last resort, download the Windows 10 Media Creation Tool, run it, and choose Upgrade this PC now. This reinstalls Windows while keeping your files and apps. It often fixes deep system corruption that DISM cannot.

Frequently Asked Questions

Will resetting the Store delete my installed apps?
No. Resetting the Store (via Settings or wsreset.exe) only clears the Store’s cache and local data. Apps you’ve already installed remain untouched.

Why does this error happen only for certain apps?
It’s usually not the app itself but the download process. If the Store can’t verify the app’s license or reach its servers, it fails with this code. Clearing the cache or signing out/in usually fixes it.

Can I fix this without an administrator account?
Most fixes require admin rights, especially the PowerShell re-register command and DISM. If you’re on a standard account, ask the admin to run the steps or to grant you temporary admin access.

Is this error caused by a virus?
Not typically. It’s a network or system service issue. However, if you suspect malware, run a full Windows Defender scan before troubleshooting further.

How long does DISM take?
DISM can take 15 to 30 minutes, sometimes longer on older hardware. Don’t close the Command Prompt window while it’s running; wait for it to reach 100%.

Will I lose my Microsoft Store purchases if I reinstall the Store?
No. Your purchases are tied to your Microsoft account, not the app itself. After reinstalling the Store, sign in and your library will be there.

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