How to Log Out of Netflix on Roku

Logging out of Netflix on a Roku device is a quick way to switch to a different profile, sign in with another account, or fix playback issues tied to your current session. You do not need any special tools or a computer—everything is done from the Roku remote while Netflix is open. The process takes about 30 seconds and only touches the Netflix app, not your Roku system settings.

What You’ll Need

Your Roku remote (the one that came with the device or a compatible replacement)
Access to the Netflix app on your Roku home screen
Your Netflix email and password if you plan to sign back in immediately

Step-by-Step

Turn on your TV and Roku. Press any button on the Roku remote to wake the device if it is in standby mode.
Open the Netflix app. From the Roku home screen, scroll to the Netflix tile using the directional pad on your remote and press the OK button (the center of the directional pad).
Wait for Netflix to fully load. You will see the Netflix logo, then the profile selection screen or the main browse screen. Do not press any buttons until the home screen appears.
Press the Star button on your remote. This is the asterisk (*) button located below the directional pad. Pressing it while Netflix is open opens a small sidebar menu on the left side of the screen.
Select Settings from the sidebar. Use the directional pad to highlight “Settings” and press OK.
Scroll down to Sign Out. In the Settings menu, you will see options like “Account,” “Playback Settings,” and “Sign Out.” Highlight “Sign Out” and press OK.
Confirm the sign-out. Netflix will ask you to confirm that you want to sign out. Select Yes or Sign Out and press OK.
Wait for the confirmation screen. Netflix will show a message that you have been signed out, and then it will return to the sign-in screen. You are now logged out.
Optional: Sign back in. If you want to use a different account, enter the new email and password using the on-screen keyboard and the remote. If you are done, press the Home button on your remote to return to the Roku home screen.

Common Mistakes

Pressing the Home button first. If you exit Netflix to the Roku home screen, the Star button will open Roku’s options menu, not Netflix’s. You must be inside the Netflix app for the Star button to show the Netflix sidebar.
Looking for a gear icon. Some apps use a gear icon for settings, but Netflix on Roku does not. The settings are only accessible through the Star button sidebar.
Selecting “Remove Channel” instead. On the Roku home screen, pressing the Star button on the Netflix tile gives you options like “Move Channel” or “Remove Channel.” Removing the channel deletes the app itself, which is not the same as logging out. If you do this, you will need to reinstall Netflix from the Roku Channel Store.
Confusing profile switching with signing out. Switching profiles inside Netflix (by going to the profile picker) does not log you out of the account. It only changes who is watching. Signing out removes the entire account from the device.
Skipping the confirmation step. If you press the Home button after selecting “Sign Out” but before confirming, Netflix may not actually sign you out. Always wait for the confirmation screen to appear.

Tips

Use the “Get Help” shortcut. If you are already on the Netflix home screen and cannot find the Star button, you can also navigate to the left sidebar manually. Scroll left from the main content until a menu appears, then scroll down to “Settings” and follow the same steps.
Sign out before selling or giving away your Roku. This prevents the next owner from accessing your Netflix account and any other streaming apps you are signed into.
Check your Roku remote’s battery. If the Star button does nothing, the remote may have a weak battery. Replace the batteries and try again.
Use the Roku mobile app as an alternative. The free Roku mobile app (on your phone) has a remote feature that includes all the same buttons, including the Star button. This can be handy if your physical remote is lost or broken.
Remember your login details. Netflix does not show your password after sign-out. If you do not remember it, you will need to use the “Forgot Password” link on the sign-in screen, which sends a reset link to your email.

Troubleshooting

The Star button does nothing.
Make sure the Netflix app is fully loaded. If you are still on the loading screen or profile selection, wait a few more seconds. If it still does not respond, press the Home button, reopen Netflix, and try again. If the problem persists, restart your Roku by unplugging it from power for 10 seconds, then plugging it back in.

I signed out but Netflix still shows my profile.
This usually means you only switched profiles or exited the app before confirming. Open Netflix again, press the Star button, go to Settings, and select Sign Out. Confirm the dialog box this time.

The Settings menu does not have a Sign Out option.
This can happen if the Netflix app is outdated. Check for Roku system updates by going to Settings > System > System update on the Roku home screen. Also, check if a Netflix app update is available by highlighting the Netflix tile and pressing the Star button, then selecting “Check for updates.”

I get an error message when trying to sign out.
Netflix error codes like NW-2-5 or UI-113 may appear. These are usually network or app issues. Restart your Roku and your home router, then try again. If the error persists, uninstall Netflix (via the Roku home screen, Star button on the tile, then “Remove Channel”), then reinstall it from the Channel Store.

I want to log out of Netflix on all devices.
Signing out on Roku only affects that Roku. To sign out everywhere, go to Netflix.com on a computer, go to Account > Settings > Sign out of all devices. This is useful if you suspect unauthorized access.

After signing out, I cannot sign back in.
Check your internet connection on the Roku (Settings > Network). Make sure you are entering the email and password exactly, including capitalization. If you forgot your password, use the “Forgot Password” link on the sign-in screen.

Frequently Asked Questions

Does signing out of Netflix on Roku cancel my subscription?
No. Signing out only removes the account from that specific Roku device. Your Netflix subscription and billing remain active until you cancel them on the Netflix website.

Will I lose my viewing history if I sign out?
No. Your viewing history, saved shows, and profile settings are stored on Netflix’s servers, not on the Roku. When you sign back in with the same account, everything will be there.

Can I sign out of Netflix on Roku using my phone?
Not directly. The Roku mobile app can control the Roku, but you still need to navigate the Netflix app on the TV screen using the remote controls in the app. There is no “sign out from phone” option for the Roku device itself.

Why is there no “Sign Out” button in the Netflix main menu?
Netflix hides the sign-out option in the settings sidebar to prevent accidental logouts. The Star button is the only way to access it. This is by design.

How do I switch Netflix profiles without signing out?
From the Netflix home screen, press the Left arrow on your remote to open the profile menu, then select the profile you want. You can also go to the profile picker by pressing the Back button repeatedly until you see the profile list.

What happens if I remove the Netflix channel from Roku?
Removing the channel deletes the app from your Roku. You will not be signed out of Netflix on other devices, but to use Netflix on that Roku again, you will need to reinstall the channel from the Roku Channel Store and sign in again.

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

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