Forgot your iPad passcode and don’t have access to iTunes (or a computer at all)? You can still erase the device and set a new passcode using iCloud’s Find My feature or by putting the iPad into Recovery Mode and using the Finder on a Mac. This guide walks through both methods step by step, plus what to do if you never set up Find My or if the iPad is disabled.
What You’ll Need
- Your Apple ID and password (the one used to set up the iPad)
- For the iCloud method: any web browser on a phone, tablet, or computer
- For the Recovery Mode method: a Mac with Finder (macOS Catalina or later) or a PC with the latest iTunes from Microsoft Store
- A USB cable compatible with your iPad
- If you have a disabled iPad, you may need to wait for the countdown to finish before proceeding
Step-by-Step
Method 1: Erase via iCloud (Find My iPad)
This works only if Find My iPad was enabled on the device before you forgot the passcode. It erases the iPad remotely and removes the passcode.
- Go to icloud.com/find in any web browser and sign in with your Apple ID.
- Click All Devices at the top, then select your iPad from the list.
- Click Erase iPad. This wipes the device and its passcode.
- After the erase completes, you’ll see the option to Remove from Account. Click it so the iPad is no longer linked to your Apple ID.
- On the iPad, you’ll see the Hello screen. Set it up as new, or restore from an iCloud or iTunes backup if you have one.
- When asked for the Apple ID password during setup (Activation Lock), enter your Apple ID credentials to proceed.
Method 2: Recovery Mode with Finder (Mac) or iTunes (PC)
Use this if Find My is not enabled, or if the iCloud method fails. This completely erases the iPad and installs the latest iOS.
- On your Mac, open Finder. On a PC, open iTunes. Make sure it’s updated.
- Connect your iPad to the computer with the USB cable.
- Put the iPad into Recovery Mode. The exact steps depend on your model:
– iPad with Face ID (no Home button): Press and quickly release the Volume Up button, then Volume Down. Press and hold the Top button until the recovery mode screen appears (a computer icon with a cable).
– iPad with Home button: Press and hold the Home button and the Top (or Side) button together until the recovery mode screen appears.
– iPad with Touch ID and a Home button: Press and hold the Home button and the Top button until the recovery mode screen shows. - On your computer, a dialog will appear: “There is a problem with the iPad that requires it to be updated or restored.” Click Restore.
- Wait for the download and restore to finish. This can take 10–30 minutes depending on your internet speed.
- Once done, the iPad restarts and shows the Hello screen. Disconnect and set it up as new or restore from a backup.
Common Mistakes
- Using the wrong Apple ID: If you don’t know the Apple ID, or if you’re using a different one, both methods will fail. Check your email for Apple receipts or ask the original owner.
- Skipping the “Remove from Account” step: After erasing via iCloud, if you don’t remove the device from your account, Activation Lock will block you during setup.
- Not putting the iPad into Recovery Mode properly: If you hold the buttons too long, the iPad may just restart normally. If you don’t hold long enough, it won’t enter recovery mode.
- Using an outdated iTunes: Older versions may not recognize newer iPads. Update iTunes first.
- Interrupting the restore: Unplugging the cable mid-restore can brick the iPad temporarily. Let it finish.
Tips
- Before erasing, if you have a recent backup, you’ll be able to restore your photos, messages, and apps after setting up the iPad again.
- After the reset, set a passcode you’ll remember, and consider using Face ID or Touch ID as a backup.
- If you’re selling or giving away the iPad, always erase it via Settings > General > Transfer or Reset > Erase All Content and Settings (if you still know the passcode).
- Keep your Apple ID password in a password manager to avoid losing access to your devices.
- If the iPad is disabled for a long time (e.g., 15 minutes or more), the countdown must finish before you can attempt recovery mode.
Troubleshooting
iCloud method says “No devices found”: Verify you’re signed in with the correct Apple ID. If Find My was never enabled, this method won’t work—move to Recovery Mode.
Recovery Mode screen doesn’t appear: Unplug the iPad, restart the computer, and try again. Ensure the cable is genuine or MFi-certified; cheap cables often fail to trigger recovery mode.
Finder/iTunes says the iPad is in recovery mode but then disconnects: Try a different USB port, preferably directly on the computer (not a hub). Restart the computer and repeat the recovery mode steps.
Restore fails with error 4013 or 9: This usually indicates a connection issue. Try a different cable or port, update iTunes, or restart both devices. If it persists, the iPad may need a hardware check.
Activation Lock asks for a previous owner’s Apple ID: If you bought the iPad second-hand, you must contact the original owner to remove it from their account. Apple cannot bypass Activation Lock without proof of purchase.
iPad won’t turn on after restore: Hold the Top button and Home button (or Volume Down on Face ID models) for 10 seconds to force restart. If it still doesn’t boot, connect to power for 30 minutes and try again.
Frequently Asked Questions
Q: Will I lose all my data?
A: Yes, both methods erase the iPad completely. If you have an iCloud or iTunes backup, you can restore after setup.
Q: Can I reset the passcode without erasing?
A: No. Apple does not provide a way to change a forgotten passcode without erasing the device. You must reset it and restore from backup.
Q: Does this work if the iPad is disabled?
A: Yes, but you may need to wait for the disabled countdown to end. Recovery Mode works even on a disabled iPad.
Q: What if I never set up Find My iPad?
A: Then the iCloud method won’t work. You must use Recovery Mode with a computer.
Q: Can I use a Windows PC?
A: Yes, as long as you have iTunes installed from the Microsoft Store (or Apple’s website).
Q: How long does the restore take?
A: The download of iOS can take 10–30 minutes, plus a few minutes for the actual restore. Total time depends on your internet speed.
Related
General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.
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