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Netflix Sign Out on Vizio TV: Menu Steps & Fixes

Guide 10-21437 · Updated · Step by step

If you need to sign out of Netflix on a Vizio TV—whether to switch accounts, fix a profile issue, or stop someone else from using your login—the process is straightforward, but the menu path differs slightly depending on your Vizio TV’s platform (SmartCast vs. Vizio Internet Apps Plus). This guide walks you through both methods, common mistakes, and what to do when the standard steps don’t work.

What You’ll Need

  • Your Vizio TV remote (the one that came with the TV or a compatible replacement)
  • Access to the Netflix app on your TV (it doesn’t need to be open, but you’ll need to launch it)
  • Your Netflix account credentials if you plan to sign back in after signing out

Step-by-Step

Follow these steps to sign out of Netflix on your Vizio TV. The process is slightly different for older Vizio TVs that use the Vizio Internet Apps Plus (VIA Plus) platform versus newer SmartCast TVs.

For Vizio SmartCast TVs (2016 and newer)

  1. Turn on your Vizio TV and press the Netflix button on your remote (if available) or navigate to the Netflix app from the SmartCast home screen and open it.
  2. Wait for Netflix to load. You’ll land on the main browse screen or a profile selection screen.
  3. Using the remote’s directional pad, scroll to the left side of the screen to open the sidebar menu. If you’re on a profile selection screen, select your profile first.
  4. In the sidebar, scroll down to Get Help and select it.
  5. Scroll down to Sign Out and press OK.
  6. A confirmation prompt will appear asking if you’re sure you want to sign out. Select Yes or Sign Out to confirm.
  7. Netflix will return to the sign-in screen. You’re now signed out.

For Vizio Internet Apps Plus (VIA Plus) TVs (2012–2015)

  1. Press the V button on your Vizio remote to launch the VIA Plus dock at the bottom of the screen.
  2. Navigate to the Netflix app and open it.
  3. Once Netflix loads, press the Up arrow on your remote to bring up the menu bar at the top of the screen.
  4. Scroll to the gear icon (Settings) and select it.
  5. Scroll down to Sign Out and press OK.
  6. Confirm the sign-out when prompted.

Common Mistakes

  • Looking for a gear icon on SmartCast: On newer SmartCast TVs, the settings are not a gear icon. They’re under the Get Help menu in the sidebar. Looking for a gear will waste time.
  • Using the wrong remote buttons: The VIA Plus dock is launched with the V button, not the Home button. Pressing Home on older models may not show the dock.
  • Signing out from the wrong profile: If you have multiple profiles, make sure you’re on the profile you want to sign out from. Signing out from one profile signs out the entire device, but you’ll still need to select the correct profile before signing out if you’re in the middle of a session.
  • Not confirming the sign-out: Some users press Sign Out and then get distracted. You must confirm the action in the pop-up dialog, or it won’t take effect.
  • Mistaking “Switch Profile” for “Sign Out”: Switching profiles only changes the user, not the account. To fully sign out, you must use the Sign Out option.

Tips

  • Sign out from the website instead: If you can’t find the sign-out option on the TV, go to netflix.com/account on a computer or phone, select Sign out of all devices under the Settings section. This will sign out your Vizio TV as well, though it may take up to 24 hours to take effect.
  • Update your TV’s firmware: If your Vizio TV is running older firmware, the Netflix app might not display the current menu layout. Go to Menu > System > Check for Updates to ensure you have the latest version.
  • Reinstall the Netflix app: On SmartCast TVs, you can remove and reinstall the Netflix app from the SmartCast home screen. This will also sign you out and often resolves glitches.
  • Use the remote’s dedicated Netflix button: If your remote has a Netflix button, it will launch the app directly, which can save a couple of steps.
  • Remember your password: After signing out, you’ll need your password to sign back in. If you don’t remember it, use a device where you’re still signed in to look it up or reset it.

Troubleshooting

If you’ve followed the steps and still can’t sign out, or the sign-out doesn’t work, try these fixes in order:

  1. Force-close the Netflix app: On SmartCast, press the Home button, then highlight the Netflix app and press the OK button and hold it for a few seconds. A menu should appear with an option to close or remove the app. Select “Close” and then relaunch Netflix. On VIA Plus, press the V button, then press the Exit button on your remote (if available) to close the app.
  2. Restart the TV: Turn off the TV, unplug it from the wall outlet, wait 60 seconds, then plug it back in and turn it on. This clears temporary glitches and often restores the menu options.
  3. Check for Netflix app updates: On SmartCast, go to the app tile, press and hold OK, and look for an “Update” option. On VIA Plus, go to the VIA Plus dock, scroll to the Netflix app, and press the yellow button on your remote (if available) to check for updates.
  4. Reset the TV to factory defaults: This is a last resort, as it will erase all your settings and installed apps. Go to Menu > System > Reset & Admin > Reset TV to Factory Defaults. After the reset, you’ll need to set up the TV again and sign back into Netflix.
  5. Contact Vizio support: If none of the above works, the issue may be with the TV’s firmware or the Netflix app itself. Contact Vizio support with your TV’s model number and firmware version for further assistance.

Frequently Asked Questions

Does signing out of Netflix on my Vizio TV affect other devices?

No, signing out on the TV only signs out that specific TV. Other devices (phones, computers, other TVs) will remain signed in.

Why can’t I find the “Sign Out” option on my Vizio TV?

On SmartCast TVs, the option is under Get Help in the left sidebar. On VIA Plus TVs, it’s under the gear icon. If you still can’t find it, try updating the Netflix app or the TV firmware.

Will signing out delete my Netflix profile or watch history?

No, signing out only removes the account from the TV. Your profile, watch history, and settings are stored on Netflix’s servers and will be there when you sign back in.

Can I sign out of Netflix remotely if I’m not near the TV?

Yes, you can sign out of all devices from the Netflix website. Go to Account > Sign out of all devices. This will sign out the TV, but it may take up to 24 hours to take effect.

How do I switch to a different Netflix account on my Vizio TV?

You need to sign out first (using the steps above), then on the sign-in screen select “Sign In” and enter the new account credentials. You can also use the “Switch User” option if you’re already signed in, but that only switches profiles within the same account.

What if I forgot my Netflix password after signing out?

On the sign-in screen, select “Forgot Password” and follow the prompts to reset it via email or text. You’ll need access to the email or phone number associated with the account.

Related

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

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