This guide walks you through the legitimate ways to turn off Find My iPhone on iOS 16 when you don’t have the Apple ID password. This is a common situation when buying a used iPhone, inheriting a device, or dealing with a forgotten password. The methods below use Apple’s official account recovery and device owner tools, not workarounds or hacks.
What You’ll Need
- The iPhone itself (powered on and able to connect to Wi-Fi or cellular data)
- Access to the email address or phone number associated with the Apple ID
- A government-issued ID (for proof of purchase method)
- Proof of purchase (original receipt or invoice) if the device was bought second-hand
- Another device (computer or phone) to access Apple’s recovery website
Step-by-Step
Method 1: Reset Your Apple ID Password (If You Own the Account)
- Go to iforgot.apple.com on any browser.
- Enter the Apple ID email address and complete the CAPTCHA.
- Choose “Reset Password” and select the option to answer security questions or use email verification.
- Follow the on-screen prompts to create a new password.
- On the iPhone, go to Settings > Your Name > Password & Security and enter the new password to update it.
- Now go to Settings > Your Name > Find My and toggle off “Find My iPhone.” You’ll be asked to enter your Apple ID password again—enter the new one.
Method 2: Use Account Recovery (If You Can’t Answer Security Questions)
- Go to iforgot.apple.com and click “Forgot Apple ID or password.”
- Enter your Apple ID and select “Continue.”
- Choose “Start Account Recovery” instead of answering security questions.
- Apple will give you a date when your recovery will be complete (usually 1-2 weeks).
- You’ll receive a text or call on the trusted phone number on file. Follow the verification steps.
- Once recovery is done, you’ll get a link to set a new password.
- Use the new password on the iPhone to disable Find My as described in Method 1, step 6.
Method 3: Contact Apple Support with Proof of Purchase (For Second-Hand or Inherited Devices)
- Call Apple Support at 1-800-MY-APPLE or start a chat at support.apple.com/contact.
- Explain that you have a device locked to a previous owner’s Apple ID and you have proof of purchase.
- Provide the IMEI or serial number (found in Settings > General > About).
- Submit a clear photo or scan of the original receipt showing the device model and serial number.
- Apple will verify the documents and may remove the Activation Lock from their servers.
- Once removed, restart the iPhone and set it up as new. Find My will no longer be active.
Common Mistakes
- Trying to guess the password repeatedly: Too many wrong attempts locks the Apple ID for longer periods. Use the recovery options instead.
- Using third-party “unlock” services: These are scams or require jailbreaking, which voids warranties and can brick the device.
- Ignoring Activation Lock after a factory reset: If you erase the iPhone while Find My is on, it becomes unusable until the original password is entered. Don’t reset until you’ve disabled Find My.
- Forgetting to check if the device is already linked to another Apple ID: If you bought it used, the previous owner must remove it from their account. Verify this before paying.
Tips
- Always try the password reset first—it’s the fastest if you have access to the trusted email or phone.
- If you’re the original owner, enable two-factor authentication before you need recovery; it speeds up the process.
- Keep your proof of purchase in a safe place—it’s the only way Apple will unlock a device you bought second-hand.
- When buying a used iPhone, ask the seller to sign out of iCloud and disable Find My in front of you before handing over money.
- Use Apple’s official Check Coverage page to confirm the serial number before contacting support.
Troubleshooting
- Account recovery says “not eligible”: This happens if you recently changed password or added security info. Wait 24 hours and try again.
- No trusted phone number available: You can still use email verification. Check the recovery email inbox and spam folder.
- Apple Support asks for more documents: Provide a bank statement or credit card statement showing the purchase, plus a photo of the device’s IMEI screen.
- The iPhone is stuck on Activation Lock screen: Don’t try to bypass it. Use the “Contact Apple Support” link on that screen to start the proof-of-purchase process directly.
- Password reset works but Find My won’t turn off: Make sure you’re connected to Wi-Fi, restart the iPhone, and try again. If it still fails, sign out of iCloud entirely, then sign back in.
Frequently Asked Questions
Can I remove Find My iPhone without a password at all?
No. Apple intentionally requires the password to prevent theft. The only legal routes are resetting the password, account recovery, or Apple Support removing Activation Lock with proof of purchase.
What if I bought a used iPhone and the seller won’t remove it?
Contact Apple Support with your receipt. If you don’t have one, you may be out of luck—the device is effectively locked. Always verify Find My is off before buying.
Does a factory reset turn off Find My?
No. Erasing the iPhone keeps Activation Lock enabled. You’ll be asked for the previous owner’s Apple ID password during setup. It’s a security feature, not a bug.
How long does account recovery take?
Usually 1-2 weeks, but it can be longer if you can’t verify any trusted devices or phone numbers. Apple sends updates via email.
Is it legal to use a paid unlocking service?
Most paid services rely on social engineering or stolen account credentials, which is illegal. Apple’s official channels are the only safe and legal option.
What if the iPhone is disabled or says “iPhone is unavailable”?
That’s a different lock (passcode lock), not Find My. You’ll need to restore the device via a computer, which erases it. If Find My is on, you’ll still need the Apple ID password afterward.
Related
General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.
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