Update Your Roku Email and Check Purchase History

Updating the email on your Roku account keeps account messages and receipts going to an address you can access. You can also review purchases and subscriptions linked to the account from Roku’s website; have access to your current account and any new email address before you start.

What You’ll Need

• A phone, tablet, or computer with an internet connection and a web browser.
• Your Roku account password, if Roku asks you to sign in again.
• Access to the new email inbox so you can receive and confirm a verification message if prompted.
• The Roku account used to make the purchases. If you have more than one, you may need to check each account separately.

Step-by-Step

1. Open Roku’s account page. In a browser, go to my.roku.com and sign in. Use the email address currently associated with your Roku account. If you are unsure which address it is, check the account details on a Roku device or look for Roku account emails in your inbox.
2. Find your account information. Once signed in, open the account or profile area and look for the section containing your account details. Roku’s page layout can change, but the email address is managed from the account information page, not from a channel’s settings.
3. Edit the email address. Select the edit or update option next to the email field, enter the new address carefully, and save the change. Make sure there are no spelling mistakes or extra spaces. If asked, enter your password again to confirm that you control the account.
4. Complete any verification. Check the new inbox for a message from Roku and follow its instructions if verification is required. Also check spam, junk, and other filtered folders. Keep the account page open until the change is accepted, and sign in again with the new email if Roku prompts you to do so.
5. Confirm the update. Return to the account details page and verify that the new address appears. If you use a Roku device, its streaming apps and purchases should remain associated with the same Roku account; changing the email is not the same as creating a new account.
6. Open the purchase history area. On the Roku account website, look for Purchase history or the transaction-history link in your account area. The exact label and placement may vary. Open it to see transactions Roku makes available for that account, including eligible channel subscriptions or other account purchases.
7. Review the dates and details. Check the transaction date, item or channel name, and any displayed charge information. If the page offers a date range or transaction details, use those controls to narrow your search. Save or print a copy for your records if useful, while keeping it private.
8. Check a subscription separately when needed. For an active subscription, open the account’s subscription-management section, if available, to review its status and renewal information. A purchase-history entry shows a transaction; it does not necessarily show every current subscription detail or prove that a subscription is still active.
9. Compare with the charge source. If a charge is missing from Roku’s history, check whether you subscribed or paid through another company, such as a channel provider, mobile app store, or television provider. The company that bills you generally keeps the corresponding transaction and cancellation controls.

Common Mistakes

• Updating the wrong Roku account: A household may have multiple accounts. A transaction appears under the account used when the purchase was made, not necessarily the account currently signed in on a device.
• Confusing the Roku email with a channel login: Changing the Roku account email does not automatically change the sign-in email for separate streaming services.
• Expecting all bills in one history: Roku’s purchase history may not include charges billed directly by a channel provider or another platform. Check the receipt and payment statement to identify who processed the charge.
• Assuming an email change creates a new account: Edit the existing account’s address. Registering a separate account can leave purchases or subscriptions associated with the original account.
• Leaving without checking the result: Verify the saved address and look for a confirmation message before relying on the new email for account correspondence.

Tips

• Use a private device and a secure connection when changing account details or viewing transactions. Sign out when finished if the device is shared.
• Keep access to the old inbox until the new address is confirmed, especially if Roku sends account-recovery or confirmation messages there.
• Search email for purchase receipts using the channel or transaction name and the approximate date. Receipts can help identify which account or company handled a purchase.
• For an unfamiliar transaction, note its date and description and contact the company shown as the biller through its official support channel. Do not share your password or verification code.

Troubleshooting

You cannot sign in: Confirm you are using the current account email, then use Roku’s password-reset option if necessary. Check that you can receive messages at the account email. If you no longer control it, follow the account-recovery instructions on Roku’s official site rather than creating a replacement account immediately.

The new address does not save: Check for a typo, remove spaces, and try again in a current browser. Sign out and back in, or try another browser or device. If a confirmation message is required, open its link promptly and then revisit the account page to confirm the result.

No verification email arrives: Check spam and filtered folders, search all mail, and make sure the address was entered correctly. Wait a short time before requesting another message. Avoid repeatedly submitting changes, which can make it harder to tell which address is pending.

Purchase history is empty or incomplete: Sign out and check other Roku accounts you may have used. Then review receipts and your payment statement to see whether the transaction was billed by Roku or another provider. Purchases made outside Roku may not appear in Roku’s account history.

A charge looks unfamiliar: Match the date and description against receipts and subscriptions before taking action. Contact the listed biller through its official website. If you cannot identify the charge, use the appropriate payment provider’s normal dispute or support process; do not send account credentials in a message.

Frequently Asked Questions

Can I change my Roku email without losing my purchases?
Updating the email on the same account should not create a different account or move purchases. Make sure you edit the existing account rather than registering a new one.

Can I change the email from my Roku device?
Account email changes are managed through Roku’s account website. A device may show account information, but use the website’s account settings to edit the address.

Where do I find Roku purchase history?
Sign in at my.roku.com and look for Purchase history or transaction history in the account area. Available entries depend on the account and how the purchase was billed.

Why is a subscription charge missing?
The subscription may be billed directly by the channel or another platform rather than through Roku. Check your receipt and payment statement to identify the biller, then review the subscription with that provider.

Will changing my email cancel subscriptions?
Changing the email on the same account is not a cancellation step. Review subscription status separately and use the relevant account’s subscription controls if you want to make a change.

What if I no longer have access to my old email?
Try signing in with the account credentials you know and follow Roku’s official recovery process if you cannot verify or access the account. Avoid creating a second account until you understand where your purchases are linked.

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