Galaxy AI Call Transcripts: How to Use Them

Galaxy AI call transcripts on Samsung phones automatically convert your phone conversations into readable text, letting you review what was said, copy important details, or search for a specific point without replaying the audio. This guide walks you through enabling the feature, accessing transcripts after a call, and getting the most out of it on One UI 6.1 and newer versions.

What You’ll Need

A Samsung Galaxy phone with One UI 6.1 or later (Galaxy S24 series, S23 series after update, Z Fold/Flip 5 and newer).
The phone’s language set to a supported language (English, Korean, Chinese, etc. — check Samsung’s official list).
An active Samsung account (free) and a stable internet connection for the AI processing.
Call recording enabled in your region — note that two-party consent laws may apply where you live.

Step-by-Step

Open the Phone app — tap the green phone icon on your home screen or app drawer.
Access settings — tap the three-dot menu (⋮) in the top right corner, then select Settings.
Find Call Assist — scroll down and tap Call Assist (or Galaxy AI in some versions). This is the menu that controls AI features for calls.
Enable Call Transcript — toggle on Call Transcript. You may be prompted to agree to data processing; review it and tap Allow.
Choose your language — tap Transcript language and select the language(s) you’ll use. You can add multiple languages if you make bilingual calls.
Make or receive a call — the feature works on both incoming and outgoing calls. During the call, you’ll see a small Transcript icon (text bubble with lines) on the call screen.
Start live transcription — tap the Transcript icon during the call. The AI will begin converting speech to text in real time, showing the conversation as it happens.
End the call — when you hang up, the transcript is automatically saved. You’ll see a notification that the transcript is ready.
View the transcript — open the Phone app, go to Recents (or Call log), tap the specific call entry, and select View transcript (or Transcript).
Copy or share — within the transcript, you can long-press to select text, tap the copy icon, or use the share button to send it via email, messages, or notes.
Search within a transcript — use the magnifying glass icon at the top of the transcript screen to search for keywords like names, dates, or addresses.
Delete a transcript — to remove it, open the transcript, tap the three-dot menu, and choose Delete. You can also delete all transcripts from Phone app settings.

Common Mistakes

Not enabling before the call — the feature must be turned on in settings before you make the call; you can’t retroactively transcribe a past call.
Expecting real-time accuracy — transcripts are not 100% accurate, especially with background noise, strong accents, or technical jargon. Always verify important details.
Ignoring language settings — if your call language doesn’t match the transcript language, the output will be garbled. Set the correct language before starting.
Forgetting about consent laws — recording calls without the other party’s consent is illegal in many places. Inform the caller that the call is being transcribed.
Assuming transcripts are stored forever — transcripts may be automatically deleted after a certain period (often 30 days) depending on your settings. Save important ones to Notes or a file.

Tips

Use it for important calls — customer service, medical appointments, or business negotiations where you need a record of what was said.
Speak clearly and avoid overlapping — the AI works best when one person speaks at a time. Pause briefly between speakers.
Review immediately — check the transcript right after the call while the conversation is fresh. Correct any errors manually if you plan to keep it.
Export to Samsung Notes — copy the transcript and paste it into a note to keep it permanently and add your own annotations.
Combine with call recording — if you also enable call recording, you can listen to the audio while reading the transcript to clarify unclear parts.
Check for updates — Samsung regularly improves the AI. Keep your phone’s software updated to get better accuracy and new language support.

Troubleshooting

Transcript option is grayed out or missing: Make sure your phone is running One UI 6.1 or later. Go to Settings > Software update and install any pending updates. If it’s still missing, your region or carrier may not support the feature — check Samsung’s official feature availability list.

Transcript is not appearing during a call: Verify the feature is enabled in Phone settings. Also, check that you’re not on a Wi-Fi call or using a third-party calling app (like WhatsApp) — the transcript only works for regular cellular calls through the Phone app.

Transcript is inaccurate or in the wrong language: Go back to Call Assist settings and confirm the correct language is selected. If you speak multiple languages, add them all. For better accuracy, move to a quieter environment and speak at a normal pace.

Transcript not saving after the call: This can happen if you end the call abruptly or if there’s a network issue. Try making a test call to a voicemail or a friend to see if it saves. If not, restart your phone and try again.

Can’t find the transcript in the call log: Tap the call entry in Recents — the transcript may be under a sub-menu. If you still can’t find it, check if the call was made through a dual SIM or if the feature is disabled for that specific contact.

Transcript uses too much battery or data: The AI processing happens in the cloud, so it uses data. To reduce usage, connect to Wi-Fi when possible, and disable the feature for routine calls if you don’t need it.

Frequently Asked Questions

Is Galaxy AI call transcript free? Yes, it’s included with your Samsung phone’s software. However, Samsung may limit the number of free transcriptions per month and require a paid subscription for unlimited use after a certain period — check your phone’s settings for details.

Can I use call transcripts on WhatsApp or other apps? No, the feature only works with the native Phone app for regular cellular calls. It does not transcribe calls from third-party apps like WhatsApp, Skype, or Zoom.

Does the transcript include the other person’s voice? Yes, it transcribes both sides of the conversation, labeling each speaker as “You” and “Them” (or similar). The AI separates the voices automatically.

How long are transcripts stored? By default, transcripts are stored for 30 days on your phone, then automatically deleted. You can change this in Phone app settings under Call Assist > Transcript storage duration.

Can I edit a transcript after the call? Yes, you can tap on any text block and edit it manually. This is useful for correcting names or numbers that the AI got wrong.

Is the transcript available in all countries? No, the feature is region-dependent due to privacy laws. It’s available in many countries, but not all. If you don’t see the option, it may not be supported in your region.

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

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