How to View iPhone Service History in Settings

You can check an iPhone’s service history in Settings to see repairs or parts that the device has recorded, including whether a part is identified as genuine, used, or unverified. You’ll need the iPhone itself and, for some details, a recent version of iOS; what appears depends on the model, its repair history, and the information available to the device.

What You’ll Need

The iPhone whose service history you want to view.
Access to its passcode, if Settings asks you to unlock the phone.
An internet connection is helpful for updating iOS, though you can check the displayed history without first looking up repair records online.

Step-by-Step

Open Settings. Unlock the iPhone and tap the gray Settings app. If you are checking a phone you may buy or have recently received, ask its owner to open Settings themselves; do not request or share their Apple Account password.
Go to General. Scroll down the main Settings screen and tap General. This is where iOS lists information about the phone and its installed software.
Tap About. At the top of the General screen, tap About. Wait briefly for the information on the page to load.
Look for Parts and Service History. Scroll down the About page. If the iPhone has eligible repair information to show, a section called Parts and Service History appears. Tap the section or a listed part, if one is available, to read the details. On some iOS versions, the section may be labeled Parts and Service.
Review each listed part and its status. A record may identify components such as the battery, display, camera, or other supported parts. Tap a component for additional information when iOS offers that option. Read the status wording carefully: it describes what the iPhone can verify about the part, not necessarily every detail of the repair.
Check when a repair was recorded, if shown. Some entries include a repair date or other service information. The information and level of detail can vary by iPhone model, iOS version, part, and repair. Don’t assume that a missing date means the phone has never been repaired.
Update iOS if the section is missing and you need to check eligibility. Go back to Settings, tap General, then Software Update. If an update is offered, follow the prompts. Back up the iPhone first, connect it to Wi-Fi, and keep it charged or connected to power. After updating, return to Settings > General > About and check again.
Record the details you need. If you are documenting a repair or evaluating a used phone, note the listed part, status, and any date shown. Avoid posting screenshots publicly if they reveal personal information or device identifiers.

Common Mistakes

Expecting a complete repair log. Parts and Service History is not a full service file. It may show eligible component repairs recognized by the iPhone, but it does not necessarily list every inspection, software fix, or repair made over the device’s lifetime.
Treating no section as proof of no repairs. A section may be absent because the model or iOS version does not support the feature, because no eligible history is available, or because the phone cannot display that record. Absence alone is not proof that the device has never been opened or repaired.
Confusing status labels. A label such as Genuine indicates that iOS has information to verify the part as genuine. It is not a guarantee that the phone is otherwise undamaged or that the repair was performed to your satisfaction. Other labels can signal that a part is used, cannot be verified, or needs attention. Interpret the exact message shown rather than relying on a general assumption.
Assuming every model lists the same components. The parts shown and the amount of detail vary by model and repair type. A newer phone may display information that an older one does not.
Looking in the wrong place. Start at Settings > General > About, not Battery settings or the Apple Account screen. Battery Health can show battery condition, but it is not a substitute for the service-history section.

Tips

Check the model name and iOS version on the About page if you need to confirm which phone you are reviewing or compare its information with a repair receipt.
For a used iPhone, view the history on the device in person and compare any listed repair details with receipts or explanations from the seller. The on-device record is useful, but it may not answer every question about past damage.
If a listed part says it cannot be verified or displays a warning, read the complete message. If the part’s function or condition is unclear, ask Apple Support or a qualified repair provider to assess it.
Keep a copy of repair paperwork separately. A receipt can document work or dates that do not appear in the iPhone’s Settings.
Do not erase or restore the phone just to make this section appear. Those actions do not create missing service records.

Troubleshooting

There is no Parts and Service History section. Confirm you are on the iPhone’s own Settings > General > About page. Check for an available iOS update, then revisit About. If it remains absent, the model or available repair information may not support a displayed record. You can check Apple’s current support guidance for your model or ask support to explain what the phone can show.

The section is present but a repair is missing. The screen is not guaranteed to contain a complete history. A repair may not be represented there, or the device may not have information it can display about it. Ask the repair provider for documentation and compare it with any entry shown; do not infer that the work did not happen.

A part has an unfamiliar status or warning. Tap the entry to read any additional explanation, and note the wording exactly. Restarting the iPhone may help if the page is temporarily not loading, but a restart will not change the underlying verification status. If the message persists or a feature is not working, contact Apple Support or a qualified repair provider.

Settings is unresponsive or the page will not load. Close and reopen Settings, then restart the iPhone. Make sure the device has enough battery and install any available iOS update after backing it up. If the problem continues, contact Apple Support rather than erasing the phone as a first step.

You cannot access the phone. The service history is viewed in Settings on the device. If you are considering buying a phone, ask the owner to show the About page in person. If you own the phone but cannot unlock it, resolve access to the device through Apple’s supported account and device recovery options; the history cannot be checked through another person’s account.

Frequently Asked Questions

Can I view iPhone service history without unlocking the phone?
No. You generally need to open Settings on the iPhone, which may require its passcode. Ask the owner to show the information if you are inspecting a phone.

Does a missing service-history section mean the iPhone was never repaired?
No. The section may be missing because of the model, iOS version, or the information available to the phone. It is not a complete lifetime repair log.

Does Parts and Service History show who repaired the iPhone?
It may not identify the repair provider or provide a full work order. Use receipts or contact the provider for those details.

Can I check another iPhone’s service history remotely?
Not through your own Settings app. The history is displayed on the iPhone itself, so its owner needs to show you the About page.

Will updating iOS add a missing repair record?
An update may make a supported feature available, but it cannot guarantee that an unrecorded or unavailable repair will appear.

Is Parts and Service History the same as Battery Health?
No. Battery Health reports battery condition and related information. Parts and Service History, when available, shows repair-related details for supported components.

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

More in this bed

The whole Tech How-To bed →