Microsoft Store Error 0x80131505: Fixes That Work

Microsoft Store error 0x80131505 typically appears when you try to download, update, or launch an app, and it usually points to a problem with the Store’s cache, network settings, or a corrupted app package. The fix involves clearing the Store cache, resetting the Store app, and checking your system’s date/time and network proxy settings. Below are the step-by-step solutions that resolve the error for most Windows 10 and Windows 11 users.

What Causes Error 0x80131505?

The error code 0x80131505 is a generic Microsoft Store failure that often stems from one of these issues:

• Corrupted Store cache: The Store uses a local cache to speed up browsing, but if that cache becomes corrupted, downloads and updates fail.
• Incorrect system date/time: The Store uses SSL certificates that rely on your PC’s clock. If the date or time is off, the connection is rejected.
• Network or proxy interference: A VPN, proxy, or misconfigured network settings can block the Store’s secure connection.
• Outdated Windows or Store app: Missing updates can leave the Store with known bugs that are later fixed.
• Corrupted app package: If the error appears for a specific app, that app’s installation files may be damaged.

Before You Start: Basic Checks

1. Restart your PC – a simple reboot clears temporary glitches.
2. Make sure you’re signed into Windows with the account that owns the app.
3. Check your internet connection by opening a webpage.
4. Run Windows Update to install any pending OS updates.

Fix 1: Clear the Microsoft Store Cache

The most common fix is to clear the Store’s cache using the built-in WSReset tool. This doesn’t delete your apps or account data; it only resets the Store’s temporary files.

1. Press Win + R to open the Run dialog.
2. Type wsreset.exe and press Enter.
3. A blank Command Prompt window will open; wait for it to finish (it may take a minute).
4. The Store will open automatically once the reset is complete.
5. Try downloading the app again.

If the error persists, you can also try the Settings method: go to Settings > Apps > Installed apps, find Microsoft Store, click the three-dot menu, select Advanced options, and click Reset.

Fix 2: Check Date and Time Settings

An incorrect clock can break the Store’s secure connection. To verify:

1. Open Settings > Time & Language > Date & time.
2. Toggle Set time automatically and Set time zone automatically to On.
3. If they’re already on, turn them off, restart your PC, then turn them back on.
4. If the time is still wrong, manually set it and then re-enable automatic sync.

Fix 3: Disable Proxy and VPN

VPNs and proxy servers can interfere with the Store’s connection. Temporarily disable them to test:

• Turn off your VPN app or disconnect from the VPN server.
• Open Settings > Network & Internet > Proxy and ensure Use a proxy server is Off (unless your network requires it).
• If you’re on a corporate network, check with your IT admin.

Fix 4: Re-register the Microsoft Store App

If the Store itself is corrupted, re-registering it via PowerShell can help. This reinstalls the app without losing data.

1. Right-click the Start button and select Windows PowerShell (Admin) or Terminal (Admin).
2. Copy and paste this command, then press Enter:

Get-AppxPackage -AllUsers Microsoft.WindowsStore | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

3. Wait for the command to finish (it may show no output).
4. Restart your PC and try the Store again.

Fix 5: Run the Windows Store Apps Troubleshooter

Windows includes a dedicated troubleshooter that can automatically detect and fix Store issues.

1. Go to Settings > System > Troubleshoot > Other troubleshooters (Windows 11) or Update & Security > Troubleshoot > Additional troubleshooters (Windows 10).
2. Find Windows Store Apps and click Run.
3. Follow the on-screen instructions. It may ask you to sign in or select an app.

Fix 6: Reset Network Settings

If the error is network-related, resetting your network stack can help. This clears DNS cache and reconfigures TCP/IP.

1. Open Command Prompt as administrator (type cmd in Start, right-click, select Run as administrator).
2. Run these commands one by one, pressing Enter after each:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns

3. Restart your PC.

Frequently Asked Questions

Will resetting the Store delete my apps?

No. Resetting the Store (via wsreset or Settings) only clears the Store’s cache and settings. Your installed apps and their data remain untouched.

Why does the error only happen for one specific app?

That suggests the app’s package is corrupted. Try uninstalling the app from Settings > Apps, then reinstall it from the Store. If that fails, use the PowerShell re-register command above, but replace Microsoft.WindowsStore with the app’s package name (found in the Store’s page URL).

Can a third-party antivirus cause this error?

Yes. Some security software can block the Store’s network connections. Temporarily disable your antivirus (not Windows Defender) and test. If the error disappears, add an exception for the Store or switch to a different antivirus.

Is there a way to update the Store manually?

Yes. Go to the Store, click your profile icon, and select Downloads. Then click Get updates. If the Store won’t open, you can download the latest Store update from the Microsoft website (search for “Microsoft Store update”) but this is rarely needed.

What if none of these fixes work?

If the error persists after all steps, you can create a new Windows user account and test if the Store works there. If it does, the issue is with your user profile. As a last resort, use the Media Creation Tool to perform an in-place upgrade (keeps files and apps) or a clean install.

Related

• How to Boost WiFi Signal on Samsung Galaxy J7
• Windows Live Mail Error 0x800ccc6f: Fixes That Work
• Fix Windows Startup Issues Causing Boot Failure