Microsoft Store Error 0x80242020: Fixes That Work

Microsoft Store error 0x80242020 typically appears when an app update or download fails, often due to corrupted cache files, Windows Update service issues, or a stalled download. This guide explains the most common causes and provides step-by-step fixes that resolve the error for most users.

What Does Error 0x80242020 Mean?

The error code 0x80242020 is a Windows Update-related error that surfaces in the Microsoft Store. It usually occurs when the Store tries to download or install an update but encounters a problem with the update components. The message often reads “Something unexpected happened” or “Try that again,” and the download progress bar may stall at a certain percentage. The root cause is frequently a corrupted cache, a misconfigured Windows Update service, or a conflict with third-party security software.

Why Does This Error Occur?

Several factors can trigger this error, and identifying the specific cause helps you choose the right fix:

• Corrupted Store cache: The Microsoft Store uses a cache to speed up browsing and downloads. If this cache becomes corrupted, it can block new downloads and updates.
• Windows Update service issues: The Store relies on the Windows Update service (wuauserv) and the Background Intelligent Transfer Service (BITS). If these services are stopped or malfunctioning, downloads fail.
• Pending updates: Sometimes the Store waits for a system update to complete before installing its own updates. If a system update is stuck, the Store error appears.
• Third-party antivirus interference: Security software can sometimes block Store connections or quarantine update files, causing the error.

Fix 1: Run the Windows Store Apps Troubleshooter

Windows includes a built-in troubleshooter that automatically detects and fixes common Store problems. This is the quickest first step and often resolves the issue without further action.

1. Open Settings (Win + I) and go to System > Troubleshoot > Other troubleshooters.
2. Find Windows Store Apps and click Run.
3. Follow the on-screen instructions and wait for the scan to complete.
4. Restart your PC and try updating the app again.

If the troubleshooter doesn’t find anything, move on to the next fix.

Fix 2: Clear the Microsoft Store Cache

The Store’s cache can become corrupted over time, causing download errors. Clearing it forces the Store to rebuild its cache from scratch.

1. Press Win + R, type wsreset.exe, and press Enter.
2. A blank Command Prompt window will open; wait for it to close automatically. This may take a few seconds.
3. The Microsoft Store will open automatically. Try downloading the update again.

This command does not delete your installed apps or personal files; it only resets the Store’s cache.

Fix 3: Restart Windows Update Services

If the Windows Update services are stuck, restarting them can clear the glitch. This fix requires administrative privileges.

1. Press Win + R, type services.msc, and press Enter.
2. Locate Windows Update (wuauserv), right-click it, and select Restart.
3. Do the same for Background Intelligent Transfer Service (BITS).
4. Close the Services window and try the Store update again.

If the services are already stopped, right-click and select Start instead.

Fix 4: Check for Pending Windows Updates

Sometimes the Store waits for a system update to finish. If a Windows update is pending or stuck, it can block Store downloads.

1. Open Settings > Windows Update.
2. Click Check for updates and install any pending updates.
3. Restart your PC after the updates are installed.
4. Try the Store update again.

Fix 5: Temporarily Disable Third-Party Antivirus

Antivirus software can interfere with Store downloads. If the error persists, try disabling your third-party antivirus temporarily.

1. Right-click the antivirus icon in the system tray and select Disable or Pause protection.
2. Try the Store update again.
3. If it works, re-enable the antivirus and add an exception for the Microsoft Store.

Never leave your antivirus disabled for long periods; re-enable it immediately after testing.

Frequently Asked Questions

Will resetting the Store delete my apps?

No. Running wsreset.exe only clears the cache and temporary files. Your installed apps, settings, and personal data remain untouched.

Why does the error happen only for certain apps?

If the error occurs only with one app, the app’s own update files may be corrupted. Try uninstalling and reinstalling that specific app from the Store.

Can I fix this error without admin rights?

Most fixes require administrator privileges, especially restarting services. If you don’t have admin rights, contact your system administrator or try the troubleshooter, which may work without admin.

Is there a way to prevent this error in the future?

Keeping Windows and the Store apps up to date, running the troubleshooter periodically, and avoiding third-party antivirus that interferes with the Store can reduce the likelihood of this error recurring.

Does this error affect all Windows versions?

The error is most common on Windows 10 and Windows 11. The fixes are the same for both versions, though the Settings layout may differ slightly.

What if none of these fixes work?

If the error persists, consider using the Windows Update Assistant or performing a system file check with sfc /scannow in an elevated Command Prompt. As a last resort, you can reset Windows via Settings > System > Recovery, but this should be done only after backing up your files.

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