sodcalculator

10 Tech How-To

Restart iPhone Stuck on Apple Logo: What to Do

Guide 10-39424 · Updated · Step by step

If your iPhone stays on the Apple logo while restarting, first force-restart it; this does not erase your data. If it still will not start, connect it to a computer and use recovery mode to update iOS before considering a restore, which erases the device.

Why an iPhone can get stuck on the Apple logo

The Apple logo appears while iOS starts, so a pause during an update or restart does not always mean the phone has failed. Give it time if a progress bar is visible and still moving, especially after an iOS update or data transfer. Interrupting an update too quickly can make the problem worse.

A logo that remains unchanged for a long time, a progress bar that stops advancing, or repeated returns to the same screen can point to a stalled update, damaged system files, or a hardware problem. A nearly full battery, a failed update, or a recent repair may also be relevant. The logo by itself does not identify the cause.

Try a force restart first

A force restart makes the iPhone shut down and start again without deleting its contents. The button sequence depends on the model. It is different from holding the side button alone, which may not interrupt a stalled startup.

  • iPhone 8 or later, including models with Face ID: Quickly press and release Volume Up, quickly press and release Volume Down, then press and hold the Side button. Keep holding it through the screen going dark; release when the Apple logo appears.
  • iPhone 7 or iPhone 7 Plus: Press and hold the Side button and Volume Down button together until the Apple logo appears.
  • iPhone 6s or earlier, including iPhone SE (1st generation): Press and hold the Home button and the Side or Top button together until the Apple logo appears.

Button timing matters: the Volume Up and Volume Down presses on newer models are quick, not held. If the phone returns to the same stuck screen, try the sequence once more, then move on rather than repeatedly forcing restarts. If the battery may be depleted, connect the phone to power and let it charge before trying again.

Use recovery mode to update iOS

If a force restart does not help, recovery mode lets a computer communicate with the iPhone when iOS will not start normally. You need a Mac or a Windows PC, a compatible cable, and an internet connection for the software download. On a Mac, use Finder; on a PC, use the Apple Devices app if available, or iTunes where that is the supported option.

  1. Connect the iPhone to the computer. Open Finder, Apple Devices, or iTunes, as appropriate, and locate the device.
  2. Enter recovery mode using the button sequence for your model. On iPhone 8 or later, quickly press and release Volume Up, quickly press and release Volume Down, then hold the Side button. On iPhone 7 models, hold Side and Volume Down together. On iPhone 6s or earlier, hold Home and Side or Top together.
  3. Keep holding the buttons past the Apple logo. Release when the recovery-mode screen appears, showing a cable and computer symbol.
  4. When the computer offers Update or Restore, choose Update first. This reinstalls iOS while attempting to preserve personal data.

Keep the iPhone connected while the computer downloads and installs the software. If the download takes long enough for the iPhone to leave recovery mode, let the download finish, then repeat the recovery-mode steps. Do not disconnect during an installation that is in progress.

When restore or service is necessary

If Update fails, or the phone remains stuck after it completes, recovery mode may offer a Restore. Restore erases the iPhone and reinstalls iOS. Afterward, you can set it up and recover information from an iCloud or computer backup if you have one. If you do not have a backup, data stored only on the phone may be lost, so do not choose Restore casually.

Some iPhones can also be restored using DFU mode, a deeper recovery procedure. It is easier to enter incorrectly and still involves erasing the device; it is not the best next step for most people. If standard recovery does not work, ask Apple or an authorized service provider about diagnosis before attempting advanced procedures, particularly if the phone contains important data.

Seek service if the device will not enter recovery mode, the computer cannot detect it with a known-good cable and port, the update or restore repeatedly fails, or the phone has physical or liquid damage. A hardware fault cannot be fixed by repeating software steps. Do not open the phone or apply heat to try to make it start.

Protect data and avoid common mistakes

  • Check for a progress bar: A bar that is advancing during an update is a reason to wait, not to disconnect the phone.
  • Prefer Update to Restore: Update is the data-preserving recovery option, though no repair process can guarantee data will remain intact.
  • Know where backups are: An iCloud backup and a computer backup are separate possibilities. A backup is useful only if it completed before the problem and can be accessed during setup.
  • Use reliable connections: Connect directly to the computer rather than through a hub if detection fails. Try another cable or USB port, and make sure the computer remains powered and online.
  • Avoid repeated interruptions: Unplugging during installation, choosing Restore without understanding its effect, or trying random button sequences can waste time and risk data.

A common misconception is that the Apple logo means the phone is already erased. It does not: the logo is a startup screen, and the device may still contain its data. Conversely, seeing the logo after an update does not prove that the update is progressing; watch for a progress bar and follow the computer’s recovery prompts if the screen remains stuck.

Frequently Asked Questions

How long should I wait on the Apple logo?
Wait while an update progress bar is moving. If there is no visible progress and the phone remains on the same screen for an extended period, try a force restart. There is no single wait time that diagnoses every update or device.

Will a force restart delete my photos or apps?
No. A force restart is not a factory reset and is designed to restart the phone without erasing its data. A Restore in recovery mode does erase it.

Should I choose Update or Restore in recovery mode?
Choose Update first because it attempts to reinstall iOS without erasing personal data. Choose Restore only if Update fails or you accept that the iPhone will be erased and can be set up from a backup afterward.

What if my iPhone keeps returning to the Apple logo?
Try the model-appropriate force restart, then recovery-mode Update using a computer. If the update fails or the phone continues restarting, contact support or arrange service; the cause may be hardware-related.

Can I fix it without a computer?
A force restart does not require a computer. If that fails and iOS cannot start, recovery-mode Update or Restore requires a Mac or PC. If you cannot access one, a service provider can help.

Will recovery mode remove my data?
Entering recovery mode alone does not erase data. Selecting Update attempts to preserve it; selecting Restore erases the iPhone. Keep a backup whenever possible, because an unsuccessful repair can leave data inaccessible.

Related

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

More in this bed

The whole Tech How-To bed →