How to Reset the Password on a Huawei P10

If you forgot the screen-lock password on a Huawei P10, you can regain access by erasing the phone and setting it up again; a factory reset removes personal data stored on the device. If you can still unlock the phone and only want to change the password, use Settings instead. Before resetting, make sure you know the Google Account previously used on the phone, because Android may request it during setup.

What You’ll Need

The Huawei P10, charged or connected to its charger.
The Google Account username and password previously synced with the phone. If you use Huawei services, keep those account details available too.
Another device with internet access, if you need to recover an account password or check a cloud backup.
A backup, if one exists. A reset erases data stored on the phone, including files and settings that were not backed up.

Step-by-Step

Decide whether you need a reset. If you know your current screen-lock password and just want a new one, skip to step 2. If you are locked out, a forgotten lock-screen password generally cannot be removed without erasing the phone. Do not follow instructions for bypassing Google verification; use the account previously associated with the device.
Change a password while the phone is accessible. Open Settings and look for Security & privacy, Screen lock & passwords, or a similarly named lock-screen option. Menu labels can vary with the installed software. Choose the screen-lock password or lock method, enter the existing credential when prompted, and select the option to change it. Enter the new password and confirm it. If you prefer a PIN or pattern, select that lock type instead, if offered.
Check for anything you can back up. While unlocked, connect to Wi-Fi and use the available backup or cloud-sync options for contacts, photos, and other important data. You can also copy files to a computer. Confirm that the backup completed; merely starting a sync does not prove every file was saved.
Turn the phone off. If you are locked out, press and hold the Power button and choose Power off, if the menu is available. If the screen does not respond, hold Power until the device turns off or restarts, then try again. Button behavior can vary slightly by software state.
Open the recovery menu. With the phone off, press and hold Volume Up and Power together. Release Power when the Huawei logo appears, while continuing to hold Volume Up until the recovery screen appears. If Android starts normally, power off and retry; make sure you are holding Volume Up, not Volume Down.
Select the wipe or factory-reset option. Use the volume buttons to move through recovery options and the Power button to select. Choose Wipe data/factory reset or the closest clearly equivalent option. Read the confirmation screen carefully. This action deletes data on the device; it does not just change the forgotten password.
Confirm the reset. If prompted to type a confirmation phrase or select another wipe confirmation, follow the exact wording shown on the screen. Do not select options such as wiping cache alone, because those do not remove the screen lock. Wait for the reset to finish without removing power.
Restart and set up the phone. Select Reboot system now or the equivalent restart option. The first boot can take longer than usual. Follow the setup prompts, connect to Wi-Fi, and sign in with the Google Account previously synced with the phone when asked. Then restore a backup if one is offered and create a new screen lock.

Common Mistakes

Expecting a reset to preserve files. A factory reset erases data stored locally. Check backups before proceeding whenever access is possible.
Using the wrong recovery buttons. Volume Down commonly leads to a different startup mode. For recovery, begin with Volume Up and Power.
Confusing the SIM PIN with the screen lock. A SIM PIN protects the SIM card, not the phone’s screen. Repeatedly guessing a SIM PIN can require the carrier’s PUK code.
Forgetting Google verification. After a reset, Android may require an account previously synced to the device. A newly created account may not satisfy this check.
Interrupting the reset. Do not force the phone off while it is erasing or installing the initial system setup.

Tips

Use a password you can reliably recall, or choose a PIN that is not an obvious sequence. Store recovery information somewhere safe and separate from the phone.
Before a planned reset, verify that photos, contacts, and documents are present in the backup destination, not just marked for syncing.
If you recently changed your Google Account password, make sure you can sign in from another device. Follow Google’s account-recovery process if needed before setting up the reset phone.
Keep the phone charged during recovery and initial setup. If it is unresponsive or has a damaged button, stop rather than repeatedly attempting button combinations.

Troubleshooting

The recovery screen will not appear: Confirm that the phone is fully off, then press Volume Up and Power together. Release Power at the logo but keep holding Volume Up briefly. If the phone continues to boot, try again. A faulty button or hardware problem may prevent recovery; seek repair support rather than using unofficial bypass tools.

The reset option is missing or the menu looks different: Recovery screens can differ by software version. Read the available options and select only an option clearly identified as wiping data or restoring factory settings. If there is no such option, do not guess; consult device support or a repair professional.

The phone asks for the previous Google Account: This is an anti-theft check. Enter an account that was synced to the phone before the reset. If you cannot remember the password, recover the account through Google’s official recovery process. A recent password change may require a waiting period before the account can be used on a reset device.

The phone is stuck during restart: Give the first boot time to complete and keep the device connected to power. If it remains stuck for an extended period, use the documented recovery restart option if available. Repeating factory resets may not resolve a damaged system or hardware issue; get qualified service if it continues.

You still know the screen lock but cannot change it: Make sure you are entering the current lock credential, not the SIM PIN or Google password. Search Settings for “screen lock” or “password” because labels vary. If the Settings app itself is restricted, resolve that restriction before attempting a reset.

Frequently Asked Questions

Can I reset a Huawei P10 password without deleting everything?
If you can unlock the phone, change the screen lock in Settings. If you are locked out and do not know the credential, a factory reset is generally required and erases local data.

Does a factory reset remove the Google Account requirement?
No. Android may ask for a Google Account previously synced with the phone during setup. This verification cannot be safely bypassed.

Will a factory reset delete data on my SIM card?
A device reset primarily erases the phone’s internal data. SIM contents and removable storage may be handled differently, so remove a memory card first if you need to protect its files.

Can I reset the phone if I forgot my Google password too?
Recover the Google Account first using Google’s official recovery process, preferably from another device. You will need the previously synced account to complete setup if verification appears.

What if the Huawei P10 will not turn off?
Hold Power until it shuts down or restarts, then try entering recovery again. If the button does not work or the phone remains unresponsive, seek repair assistance.

Can a computer remove the screen-lock password?
A computer cannot reliably remove a forgotten screen lock while preserving encrypted local data. Use the phone’s recovery reset and restore from a backup, or contact a qualified service provider.

General steps for current mainstream versions; menus can differ by device and version. See the disclaimer or report an error.

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